Strengthening Ontario’s health system is important for achieving the triple aim outcomes of: 1) improving the patient experience of care; 2) improving population health; and 3) keeping per capita costs of healthcare manageable.(3-4) Strengthening the system is particularly important for patients with complex needs who may require considerable resources to maintain their health. In Ontario just 5% of patients account for two-thirds of healthcare costs because many are living with multiple, complex conditions and additional social care needs.(5) In response, the Ontario Ministry of Health and LongTerm Care (MOHLTC) has developed and implemented Health Links as a way of providing coordinated, effective and efficient care to patients with complex needs.