This guideline describes good patient experience for babies, children and young people, and makes recommendations on how it can be delivered. It aims to make sure that all babies, children and young people using NHS services have the best possible experience of care. It is recognised that parents and carers play a key role, and where appropriate, we took their views into account when developing the recommendations. The recommendations in this guideline apply to all healthcare experiences, but for some babies, children and young people, interaction with healthcare services will be less frequent (for example, visits to a dentist or GP), while for others interactions will be frequent or ongoing (for example, inpatient stays), so a personalised approach to implementation is needed. Although the guideline use the terms babies, children and young people, the Children Act 1989 defines a child as “a person under the age of eighteen” and therefore the Act applies to the entire population covered by this guideline, regardless of the terms used within the recommendations.